Technical Sales Specialist - Western Canada

Location: Based in British Columbia or Alberta, Canada
Reports to: Technical Director

Position Overview

Santai Science is seeking a dynamic and results-driven Technical Sales Specialist to join our growing team. This field-based position is ideal for a results-driven individual with a strong scientific background and excellent communication skills. The successful candidate will play a key role in promoting our chromatography instruments and consumables, building relationships, and delivering exceptional support to customers across the assigned territory.

Key Responsibilities

Sales & Business Development

• - Manage the complete sales cycle within the assigned territory and product range.
• - Service existing accounts and actively pursue new business opportunities.
• - Deliver exceptional customer experiences without compromising business performance.
• - Prepare detailed quotations and negotiate pricing within authorized limits.
• - Promote upselling and cross-selling of additional products and services.
• - Attend trade shows, conferences, and customer events to generate leads and promote offerings.

Technical Support & Demonstrations

• - Provide technical and application support to customers.
• - Answer technical customer inquiries and offer product guidance.
• - Organize and conduct hands-on product demonstrations.
• - Ensure customers are effectively trained and realizing the full benefits of Santai Science products.

CRM & Reporting

• - Maintain accurate and up-to-date records of customers and opportunities in the CRM.
• - Provide territory overviews and updates upon management request.
• - Submit weekly sales activity reports.
• - Provide accurate sales forecasts and market insights.

Continuous Improvement & Market Intelligence

• - Continuously enhance knowledge of products, customer needs, and sales strategies.
• - Monitor industry trends and gather market intelligence to support strategic decisions.
• - Collaborate with internal teams to improve customer experience and business processes.
• - Perform other duties as required.

What We Are Looking For

Education

• - Bachelor’s or master’s degree in chemistry or a related scientific field with relevant chromatography instrumentation experience.

Experience

• - 2-5 years of experience working with chromatography instruments.
• - A minimum of 3 years of successful experience in a relevant sales role is highly preferred.
• - Relevant knowledge of flash chromatography products is required, and experience in routine laboratory environments is a plus.

Knowledge, Skills, and Abilities

• - Excellent interpersonal, communication, and negotiation skills.
• - Ability to manage time effectively, self-motivated, and well-organized.
• - Committed to delivering exceptional customer service.
• - Proficient computer skills including PowerPoint, Outlook, ERP and CRM systems.
• - Fluent in English, both spoken and written.

Work Environment

• - Field-based position with on-site visits & demonstrations to customer locations, providing face-to-face interaction with clients and prospects.

What We Offer

• - Permanent, full-time position (40 hours/week).
• - Competitive salary.
• - Comprehensive medical, dental, and long-term disability benefits package available.
• - Team spirit and a supportive community of colleagues with a shared product focus, ready to collaborate on solutions.

How to Apply

Interested candidates should email their resume (CV) and motivation letter to hr@santaisci.com.